Our service promise
The Satellite Standard
Three numbers we hold ourselves to, measure every month and share with every client.
99.9%+
Pick accuracy
Orders shipped with the right items in the right quantities, backed by two barcode scans on every order: once at pick and again at pack.
99.9%
Dispatched on time
Orders leave when we said they would. Orders received before 1:00pm are dispatched the same day, with four courier collections a day.
99.75%+
Inventory accuracy
What our system says you hold matches what is on the shelf, checked by regular cycle counts and a full stocktake.
Communication we're known for
Our clients choose us for the numbers and stay for how easy we are to deal with.
Responses you don't wait for
Ask a question and you get an answer, not a ticket number. No queues, no chasing.
Direct to the Managing Director
You can talk directly with the Managing Director, not just an account manager.
Any day of the week
Something urgent on a weekend? Get in touch. We're reachable any day of the week.
How we keep it
- Scan at pick and scan again at pack on every order
- Same day dispatch on orders received before 1:00pm, with four courier collections a day
- Stock live to sell within one business day of arrival
- Inbound goods counted and reconciled before they go into stock
- Every inwards delivery photographed on arrival, with any damage reported the day it's found
- Transparent billing: nothing charged outside your rate card without your approval first
- A named contact for day-to-day, with direct access to the Managing Director
When we get it wrong
We tell you first, put it right, and show you what changed so it doesn't happen again.